Terms of service

Version: 9 June 2026

Van der Velde BV | Pampuslaan 219, 1382 JP Weesp, the Netherlands
Chamber of Commerce: 32123523 | info@vdveldebv.nl

 

Chapter 1 – General

Article 1 – Definitions

In these terms and conditions, the following terms are used with the meanings set out below:

• Van der Velde BV: the party using these terms and conditions, established at Pampuslaan 219, 1382 JP Weesp, the Netherlands, registered with the Chamber of Commerce under number 32123523;
• Client: any natural or legal person who enters into an agreement with Van der Velde BV;
• Consumer: a client who is a natural person and is not acting in the course of a profession or business;
• Agreement: any arrangement between Van der Velde BV and the client, whether through a webshop order, an accepted quotation or a verbally agreed assignment. The manner in which an agreement is formed is described in Article 4;
• Product: the wooden packaging, flight cases, cable cases, service cases, 19-inch racks, accessories and other items delivered by Van der Velde BV, both standard and custom-made;
• Service: the work carried out by Van der Velde BV, including advising, measuring, manufacturing and packaging products, both at its own premises and at the client's location;
• Artwork: any object of artistic or cultural value offered to Van der Velde BV by the client for packaging, including paintings, photography, sculptures, antiques and furniture;
• Art Packaging Service: the service by which Van der Velde BV receives, measures and professionally packages artworks for transport or storage, offered under the name Art Care;
• Custom Order: an assignment in which the product or service is specifically manufactured or performed on the basis of specifications provided by the client or following measurement at the client's location;
• Website: the website operated by Van der Velde BV (www.vdveldebv.nl) on which products are offered and information about services is provided.

 

Article 2 – Applicability

These terms and conditions apply to all offers, quotations, agreements and deliveries of Van der Velde BV, through both physical and digital channels. This includes webshop orders for standard products (such as flight cases, cable cases and accessories), custom orders for industrial packaging and the Art Care art packaging service.

By making use of the services of Van der Velde BV, including placing an order, submitting a quotation or packaging request, or entering into an agreement, the client declares that they accept these terms and conditions.

Any deviations from these terms and conditions are only valid if expressly agreed in writing or electronically.

If the client operates under its own general purchasing or other conditions, these do not apply to the agreement with Van der Velde BV. Only the terms and conditions of Van der Velde BV apply, unless otherwise agreed in writing.

If one or more provisions of these terms and conditions are null and void or are annulled, the remaining provisions remain fully in force. The null and void or annulled provisions will be replaced by Van der Velde BV, taking into account as much as possible the purpose and intent of the original provision.

If Van der Velde BV does not always require strict compliance with these conditions, this does not mean that the provisions are not applicable, or that Van der Velde BV loses the right to require strict compliance in other cases.

The version of the terms and conditions that applied at the time the agreement was concluded shall always apply, unless the client expressly agrees to a revised version after the agreement has been concluded.

Van der Velde BV reserves the right to refuse access to its services, website or webshop to anyone, without stating reasons.

The headings and titles in these conditions are included for ease of reading only and do not affect the interpretation of the conditions.

 

Chapter 2 – Offers, products and orders

Article 3 – Offers, quotations and product information

All offers and quotations from Van der Velde BV, whether in writing, digitally or via the website, are entirely without obligation. Obvious errors or mistakes in publications, offers, quotations, agreements or on the website are not binding on Van der Velde BV.

Quotations and accompanying documentation remain the property of Van der Velde BV and may not be reproduced or provided to third parties without written permission. If no agreement is reached, these documents must be returned at first request at the expense and risk of the client.

Offers or quotations do not automatically apply to future assignments or orders.

Certain products are only available online via the webshop and may be available in limited quantities. Returns or exchanges of webshop orders are only possible in accordance with the applicable refund policy: https://vdveldebv.nl/policies/refund-policy. Returns on custom orders are not applicable unless otherwise agreed in writing.

Van der Velde BV makes every effort to display product information, colours and images as accurately as possible. However, no guarantee can be given that displayed colours exactly match the actual products. Deviations cannot give rise to a claim for damages or dissolution of the agreement.

Van der Velde BV reserves the right to modify, limit in quantity or discontinue products or services at any time without prior notice.

Van der Velde BV stands for quality and craftsmanship, but cannot guarantee that products, services or information always fully meet the specific expectations of the client, to the extent that these have not been expressly agreed. Any inaccuracies or errors in product information on the website will be corrected as soon as possible once Van der Velde BV becomes aware of them, but do not give the client the right to claim damages or dissolve the agreement.

 

Chapter 3 – Agreement and performance

Article 4 – Formation of the agreement

The agreement is formed at the moment the client places an order via the website, in writing, by e-mail or by telephone, and this order is confirmed by Van der Velde BV.

If the order is placed via the webshop, the agreement is formed upon receipt of the automatic order confirmation, unless Van der Velde BV cancels or amends the order in accordance with these terms and conditions.

For custom orders and the Art Care art packaging service, the agreement is only formed after the client has given written or electronic approval of the quotation and Van der Velde BV has confirmed this.

 

Article 5 – Performance of the agreement

Van der Velde BV will perform the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

Standard products are delivered as described on the website. Custom orders are manufactured in accordance with the agreed specifications, established following advice and measurement by Van der Velde BV.

Van der Velde BV offers its services both at its own premises in Weesp and at the client's location. These services include advising, measuring and packaging. When work is carried out at the client's location, the client must ensure suitable conditions, sufficient space and access to the workplace.

Van der Velde BV independently determines how and by whom the agreement is performed, and is entitled to engage third parties.

If the performance of the agreement depends on information or materials to be provided by the client, the client is obliged to provide these in a timely, complete and accurate manner.

Any delay, damage or costs resulting from the failure to provide this information or materials in a timely manner are at the expense and risk of the client.

If the client expressly requests that the packaging be carried out in a manner that deviates from the advice or recommendations of Van der Velde BV, Van der Velde BV will confirm this request in writing to the client. The client acknowledges that the work is carried out at their express request and contrary to the professional advice of Van der Velde BV. In that case, Van der Velde BV is not liable for damage to the product, the packaging or its contents resulting from the packaging method chosen by the client.

 

Chapter 4 – Amendments and client obligations

Article 6 – Amendment of specifications

If the client wishes to make changes to the agreed specifications after the agreement has been formed, the client must notify Van der Velde BV of this as soon as possible, in writing or by e-mail.

Van der Velde BV will assess whether the desired changes are possible and whether they will result in additional costs or a revised delivery time.

Changes will only be implemented after the client has given written approval of any additional costs and/or revised planning.

If changes are not possible or no approval is given for the additional costs, the product will be manufactured in accordance with the originally agreed specifications.

 

Article 7 – Client obligations

The client ensures that all data and items which Van der Velde BV indicates are necessary, or which the client should reasonably understand are necessary for the performance of the agreement, are provided to Van der Velde BV in a timely, complete and correct manner and in the required form.

The client is obliged to provide all information, materials and access that Van der Velde BV requires to correctly perform the agreement, even if not explicitly requested, but which the client should reasonably understand are necessary.

To the extent that the client has committed to carrying out certain work in the context of the performance of the agreement, the client is responsible for carrying this out in a timely manner.

If the required information, materials or work are not provided or carried out in a timely or correct manner, Van der Velde BV has the right to suspend performance and to charge any additional costs.

The client is responsible for the accuracy of data, drawings or specifications provided by them. Van der Velde BV is not liable for damage resulting from errors therein.

If work is carried out at the client's location, the client must ensure that the location is safe, accessible and suitable for the work to be carried out.

The client must use the product solely in accordance with the instructions provided by Van der Velde BV.

The client indemnifies Van der Velde BV against any claims from third parties who suffer damage in connection with the performance of the agreement and which are not attributable to Van der Velde BV.

 

Article 8 – Client's goods

If Van der Velde BV has possession of goods belonging to the client (for example for processing or assembly), the client remains fully responsible for these goods. The storage of these goods is entirely at the risk of the client, who is also responsible for taking out appropriate insurance. Van der Velde BV is not liable for damage, loss or theft of these goods.

 

Chapter 5 – Intake, insurance and liability for fragile goods

Article 9 – Intake of goods

The client is responsible for the transport of goods to the location of Van der Velde BV. The risk of loss or damage during this transport rests entirely with the client.

The client is obliged to provide the following upon delivery of the goods:

• A description of the nature, dimensions and material of the goods;
• Relevant details regarding the sensitivity or fragility of the goods (such as sensitivity to climate, fragility, previous damage or specific handling requirements);
• For artworks (Art Care): a current condition report or comparable documentation, if available.

For assignments in which the client chooses a packaging method that deviates from the advice of Van der Velde BV, the provisions of Article 5 apply.

 

Article 10 – Insurance (client's obligation to insure)

The client is obliged to ensure that the goods are adequately insured for the entire period they are at Van der Velde BV, including measuring, packaging and any storage. This insurance must cover at least:

• Damage or loss during the packaging work;
• Damage or loss during storage at Van der Velde BV;
• All risks reasonably associated with the packaging service.

For artworks (Art Care), all-risk cover is expressly recommended. Please contact your insurer to confirm that your policy covers the packaging work and the presence of the goods at a third party's premises, as standard insurance policies do not always provide cover for this.

The client must provide proof of insurance at the first request of Van der Velde BV. If the client has not taken out or cannot demonstrate adequate insurance, Van der Velde BV reserves the right to refuse or suspend the service.

Van der Velde BV is not liable for damage to goods for which no cover exists under the client's insurance, even if the damage was (partly) caused by actions of Van der Velde BV.

 

Article 11 – Liability for packaging of goods

Van der Velde BV will perform the packaging service with the care of a competent professional. Van der Velde BV is not liable for damage to or loss of goods transported or stored by the client, or by a third party on behalf of the client, using the delivered product, nor for damage occurring during transport of the delivered product by a carrier engaged by the client. The client is responsible for taking out appropriate transport and storage insurance to cover such risks.

If Van der Velde BV is nonetheless held liable for damage, liability is at all times limited to the lowest of the following amounts:

• The amount paid out by Van der Velde BV's insurer in the relevant case; or
• The invoice amount for the packaging service performed.

Van der Velde BV is in no event liable for:

• Consequential loss, loss of profit or reputational damage;
• Damage resulting from incorrect or incomplete information provided by the client regarding the nature of the goods;
• Damage that was demonstrably already present upon delivery;
• Damage resulting from a packaging method chosen by the client as referred to in Article 9;
• Damage resulting from force majeure as referred to in Article 21.

By entering into the agreement, the client expressly accepts the limitations of liability set out in this article and waives any further claims against Van der Velde BV.

 

Article 12 – Complaints period for packaging of goods

The client is obliged to photograph the packaging upon receipt at the destination, both on the outside and upon opening. This photographic material serves as evidence in the event of complaints.

Complaints must be submitted in writing, accompanied by photographic documentation, to Van der Velde BV via info@vdveldebv.nl.

Complaints submitted after the applicable deadline or not supported by photographic documentation will not be processed.

 

Chapter 6 – Delivery and complaints

Article 13 – Delivery time

Delivery times stated by Van der Velde BV are indicative. Exceeding a delivery time does not entitle the client to compensation, dissolution of the agreement or any other form of redress.

In the event of force majeure, as referred to in Article 21, the delivery time is automatically extended by the duration of the force majeure situation.

 

Article 14 – Delivery and transfer of risk

Products are delivered to the address agreed with the client.

The client is obliged to accept the products upon delivery. If the client refuses to accept delivery, the products will be stored at the client's expense and risk.

The risk of loss, damage or depreciation passes to the client at the moment of delivery.

 

Article 15 – Inspection and complaints

The client is obliged to inspect the delivered products immediately upon receipt for any defects, incorrect deliveries or shortages.

The following complaints periods apply, depending on the type of product or service:

• Standard products from the webshop, including flight cases, cable cases, service cases, 19-inch racks and accessories: no later than 5 working days after delivery for business clients. For consumers, the statutory period of two months after discovery of the defect applies, if this period is more favourable for the consumer.
• Custom packaging, including wooden crates, export packaging and transport bases:
    - Business clients: complaints must be submitted in writing no later than 10 working days after discovery of the defect. The complaint must in any case be submitted within 60 calendar days of delivery, regardless of when the defect was discovered. For example: if you discover a defect on day 50 after delivery, you have 10 calendar days remaining to submit a complaint.
    - Consumers: no later than two months after discovery of the defect.
• Packaging service for fragile goods and artworks: see Article 12.

Complaints must be submitted in writing to Van der Velde BV via info@vdveldebv.nl.

If the complaint is valid and the client can demonstrate that the defect was already present at the time of delivery, Van der Velde BV will repair, replace or refund the amount paid for the product.

Complaints will not be processed if:

• The product has been used improperly or contrary to the instructions;
• The product has been modified or repaired by the client or a third party;
• The deviation is normal within the industry or technically unavoidable in the manufacture of wooden packaging, such as natural colour variations in wood or visible production characteristics.

A complaint about part of a delivery does not give the right to refuse the entire consignment. Complaints do not suspend the client's payment obligation. If it subsequently appears that the complaint was unfounded, the costs incurred (including investigation costs) will be charged to the client.

 

Chapter 7 – Prices and amendments

Article 16 – Prices and amendments

All prices for standard products in the webshop are inclusive of VAT, unless expressly stated otherwise.

Custom orders and the Art Care art packaging service are always offered on the basis of a quotation. The quotation states all costs exclusive of VAT.

Van der Velde BV is entitled to adjust its prices periodically.

Price increases are permitted if they arise from statutory obligations, increases in raw material or production costs, or other reasonably unforeseeable circumstances.

In the event of a price increase, the consumer has the right to dissolve the agreement, unless the increase arises from a statutory regulation, such as a VAT increase.

If the client wishes to amend or cancel a placed order, Van der Velde BV may charge costs for this. The amendment or cancellation will only be carried out after the client has given written approval of any additional or cancellation costs.

 

Chapter 8 – Payment and retention of title

Article 17 – Invoicing and payment

Invoicing takes place after delivery of the products, unless otherwise agreed in writing.

Payment must be made within 30 days of the invoice date in the manner indicated by Van der Velde BV, without any discount or set-off.

If the payment deadline is exceeded, the client is in default by operation of law and statutory (commercial) interest is due from the due date. In addition, Van der Velde BV may charge collection costs. These costs are calculated in accordance with the Dutch Extrajudicial Collection Costs Act (Wet Incassokosten, WIK).

In the event of bankruptcy, suspension of payment or attachment of the client's assets, all claims of Van der Velde BV are immediately due and payable.

Payments are first applied to outstanding interest and costs, and then to the oldest outstanding invoices.

 

Article 18 – Retention of title

All products delivered by Van der Velde BV remain the property of Van der Velde BV until the client has fully fulfilled all obligations under the agreement, including payment of all outstanding invoices.

Until ownership has been transferred, the client may not pledge, sell or otherwise encumber the products. The client is obliged to handle these products with care and to clearly mark them as the property of Van der Velde BV.

If third parties seize the products or wish to establish rights over them, the client must immediately notify Van der Velde BV.

In the event of non-compliance with the obligations, Van der Velde BV is entitled to reclaim the products, with the client being obliged to provide full cooperation. The costs associated with this are at the client's expense.

All intellectual property rights in products, designs, images, texts, software, documentation and other materials delivered by Van der Velde BV, including but not limited to the website and webshop, rest exclusively with Van der Velde BV or its licensors.

Without prior written permission from Van der Velde BV, it is not permitted to reproduce, duplicate, copy, sell, resell or commercially exploit in any way any part of the products, services, website or webshop.

The client is only permitted to use the materials provided by Van der Velde BV for the purpose for which they have been made available.

Infringement of the ownership and intellectual property rights of Van der Velde BV may lead to civil and/or criminal proceedings, as well as an obligation to pay damages.

 

Chapter 9 – Suspension, dissolution and liability

Article 19 – Suspension and dissolution

Van der Velde BV is entitled to suspend the performance of the agreement with immediate effect if, after the agreement has been formed, circumstances come to light that give good reason to fear that the client will not fulfil its obligations.

Van der Velde BV is entitled to dissolve the agreement if the client fails to fulfil, or fails to fully fulfil, its obligations under the agreement and, after having been given notice of default, fails to respond to that notice. If fulfilment is permanently impossible, Van der Velde BV may dissolve the agreement without prior notice of default.

Van der Velde BV is also entitled to dissolve the agreement if circumstances arise that make performance impossible or that can no longer be required under standards of reasonableness and fairness.

In the event of bankruptcy, suspension of payment, cessation of operations, liquidation or receivership of the client, Van der Velde BV is entitled to dissolve the agreement with immediate effect.

Suspension and/or dissolution does not affect Van der Velde BV's right to claim damages.

If Van der Velde BV proceeds to suspend or dissolve the agreement, it is in no way obliged to compensate for any damage or costs arising directly or indirectly to the client or third parties as a result.

 

Article 20 – Liability

Van der Velde BV is not liable for corruption or loss of data as a result of transmission of data via telecommunications facilities.

If the client fails to fulfil its contractual obligations in a timely or proper manner, or acts unlawfully towards Van der Velde BV, the client is obliged to compensate all damage suffered by Van der Velde BV as a result.

Van der Velde BV is not liable for damage resulting from:

• Force majeure (as defined in Article 21);
• Incorrect or incomplete information provided by the client;
• Improper or injudicious use of the product;
• Use contrary to the intended purpose;
• Modifications or repairs by third parties without permission.

The client is under all circumstances responsible for the accuracy and completeness of the data provided. Van der Velde BV is never liable for any damage caused (in part) by incorrect or incomplete data provided by the client or by following instructions given by the client. The client indemnifies Van der Velde BV against all claims in this regard.

Van der Velde BV is not liable for indirect damage such as consequential loss, loss of profit, business interruption or reputational damage.

If Van der Velde BV is nonetheless liable, liability is limited to the amount paid out by the insurer. If there is no cover, a maximum applies equal to the invoice amount of the relevant product.

The client indemnifies Van der Velde BV against claims from third parties in connection with the performance of the agreement.

Rights of action and other powers of the client lapse in any event one year after the moment at which the client could have invoked these rights or powers, unless the client is a consumer, in which case a period of two years applies.

 

Chapter 10 – Force majeure, confidentiality and governing law

Article 21 – Force majeure

Van der Velde BV is not obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure. Force majeure is understood to mean any circumstance beyond the control of Van der Velde BV that prevents the fulfilment of Van der Velde BV's obligations, in whole or in part.

Force majeure also includes a non-attributable failure on the part of Van der Velde BV's suppliers.

Force majeure includes, but is not limited to: natural disasters, war, government measures, strikes, failures of electricity, telecommunications or internet connections, delays at suppliers, pandemics, or other external circumstances beyond the control of Van der Velde BV.

During the force majeure, Van der Velde BV's obligations are suspended. If the period during which Van der Velde BV is unable to fulfil its obligations due to force majeure lasts longer than two months, both parties are entitled to dissolve the agreement without judicial intervention.

To the extent that Van der Velde BV has already partially fulfilled its obligations under the agreement at the time of the force majeure, or will be able to do so, it is entitled to invoice the part already fulfilled or to be fulfilled separately.

 

Article 22 – Confidentiality

Both parties are obliged to maintain confidentiality regarding all confidential information obtained from each other or from other sources in the context of the agreement.

Information is considered confidential if this has been communicated as such or if this follows from the nature of the information.

If Van der Velde BV is required by a statutory provision or court order to disclose confidential information to third parties, it is not liable for damages. In that case, the client is not entitled to dissolve the agreement.

 

Article 23 – Governing law and disputes

All agreements between Van der Velde BV and the client are governed exclusively by Dutch law.

All disputes arising from or in connection with this agreement will be submitted to the competent court in the district where Van der Velde BV is established, unless mandatory law provides otherwise.

If the client is a consumer, they have the right, within one month of Van der Velde BV invoking this article in writing, to choose the court with jurisdiction under the law.

 

Closing Provision

These terms and conditions are published on the website of Van der Velde BV (www.vdveldebv.nl) and have been filed with the Chamber of Commerce. A copy will be provided free of charge upon request.

For questions regarding these terms and conditions or about our products and services, please contact us via:

• E-mail: info@vdveldebv.nl
• Telephone: +31 294 418394
• Address: Pampuslaan 219, 1382 JP Weesp, the Netherlands
• Opening hours: Monday to Thursday 07:00–16:00, Friday 07:00–14:00